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No Connection - Retry - Workspace one Boxer

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Hello ,

 

we do have workspace one 1907 deployed in an on premise deployment mode, we do have Seg 2.4 and tunnel servers in cascade mode,

the email access is done over the tunnel, i have an issue with boxer deployed to android devices , i am able to retrieve the emails initially but after that i am getting the error message mentioned in the subject most of the time, i have no issues with IOS Devices,

 

what could be the reason

 

Thank you


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